Legal

Privacy Policy

Last Updated: 29 April 2026

Elysion Limited

1. Introduction

Elysion Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 and the 13 Information Privacy Principles (IPPs).

This policy applies to:

Visitors to our website elysion.co.nz
Clients who request quotes or receive our landscaping services
Suppliers and trade contacts

We do not sell your personal information.

2. What personal information we collect

We may collect:

Identity and contact details: Name, address(es), email address, phone number(s), property access codes (stored securely and destroyed after job completion).
Service information: Scope of work, site photographs (taken for quoting, progress updates, or safety records), property access arrangements.
Payment information: Bank account details for refunds, credit card details (processed by third-party payment gateway - we do not store full card numbers), and invoice history.
Technical information: IP address, browser type, referring URLs, pages visited on our website - collected via cookies and analytics tools (e.g., Google Analytics).
Communications: Records of emails, text messages (SMS), and phone calls relating to your job.

3. How we collect your information

Directly from you: When you fill out our online quote form, email us, call us, or give us a signed work order.
From third parties: With your consent, from property managers, real estate agents, or your builder/architect.
Automatically: Via our website cookies and server logs.

4. How we use your personal information (Purposes)

We use your information only for purposes that a reasonable person would expect, including:

To provide quotes, schedule work, and perform landscaping services.
To send appointment reminders, arrival ETAs, and follow-up care instructions (via SMS or email).
To process payments and collect overdue accounts.
To comply with legal obligations (e.g., tax records, Construction Contracts Act notices).
To improve our website and services.
To respond to inquiries, complaints, or disputes.

Marketing: We will only send you marketing emails or texts (e.g., seasonal specials) if you have opted in. You can opt out at any time by clicking "unsubscribe" or replying "STOP" to a text.

5. Disclosure of personal information

We do not sell your personal information. We may share it only in the following circumstances:

Service providers: With cloud software providers (e.g., Jobber, Xero, Google Workspace), payment processors (e.g., Stripe, Windcave), and mapping services (Google Maps) - all of whom are contractually required to protect your data and comply with NZ Privacy Act.
Legal compliance: If required by law, a search warrant, or a notice from the Privacy Commissioner.
Debt collection: If an invoice remains unpaid, we may share your name, address, and invoice details with a licensed debt collection agency or solicitor.
Business transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

We will not disclose your information to overseas parties unless they are subject to equivalent privacy safeguards (e.g., Australia's Privacy Act or EU GDPR). We primarily use NZ-based or Australian-based cloud services.

6. Cookies and tracking on our website

Our website uses cookies - small text files stored on your device - to:

Remember your quote request preferences.
Analyse website traffic via Google Analytics.
Prevent security risks.

You can disable cookies in your browser settings, but some parts of our site (e.g., contact forms) may not function correctly. By continuing to use our site, you consent to our use of cookies as described.

7. Storage and security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse:

Electronic data is stored on password-protected, encrypted devices and cloud services with multi-factor authentication.
Paper records containing personal information are shredded when no longer needed (usually 7 years after last interaction, as required by tax law).
Access to your information is limited to employees who need it to perform their duties.

No data transmission over the internet is 100% secure, but we use industry-standard safeguards.

8. Your rights under the Privacy Act 2020

You have the right to:

Access the personal information we hold about you (free of charge, but we may charge a reasonable fee for repeated or extensive requests).
Request correction of any inaccurate or incomplete information.
Request deletion of your information, subject to our legal obligations to retain records (e.g., tax invoices must be kept for 7 years).
Complain to the Privacy Commissioner if you believe we have breached your privacy.

To exercise these rights, contact our Privacy Officer using the details below. We will respond within 20 working days (or sooner if required).

9. Data breach notification

Under the Privacy Act 2020, if we have a privacy breach that causes (or is likely to cause) serious harm to you, we must:

Notify you as soon as practicable.
Notify the Office of the Privacy Commissioner (privacy.org.nz).

We will investigate all suspected breaches immediately.

10. Retention period

We keep your personal information for as long as necessary to:

Provide services to you.
Comply with legal obligations (e.g., Inland Revenue requires 7-year retention of invoices).
Defend or pursue legal claims.

After that period, we will securely delete or anonymise your information.

11. Children's privacy

Our services are intended for property owners and business operators aged 18 years or over. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected a child's data, please contact us and we will delete it.

12. Third-party links

Our website may contain links to supplier websites (e.g., stone yards, plant nurseries). We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time (e.g., to reflect law changes or new services). The "Last Updated" date at the top will indicate changes. If we make a material change, we will notify you via email or a notice on our website.